Age
18+
Fees
₹27,000
Eligibility
10+2
Duration
3 months
Overview
Course Overview
Course Overview
Secure Future Skill Academy
The Airport Customer Service & Hospitality Management program is designed to prepare students for a successful career in the aviation and hospitality industry. This course offers comprehensive training in airport operations, passenger service, airline procedures, travel documentation, and professional hospitality standards. Students gain both theoretical knowledge and practical exposure to become industry-ready aviation professionals.
Curriculum
Course Details
COURSE DETAILS
What You Will Learn
Airport Operations & Ground Handling
- Introduction to the Aviation & Airline Industry
- Airport Structure, Departments & Terminology
- Check-in Procedures & Boarding Formalities
- Baggage Screening, Tagging & Handling Systems
- Passenger Safety, Security Protocols & Emergency Procedures
- IATA Codes, Airline Abbreviations & Travel Documentation Basics
Customer Service & Hospitality Excellence
- Passenger Assistance & Service Delivery
- Customer Handling Techniques
- Complaint Management & Service Recovery
- Professional Etiquette, Grooming & Hygiene Standards
- Effective Communication, Voice Modulation & Body Language
- Hospitality Standards for Airport Lounges & VIP Services
Air Ticketing & Reservation Systems
- Introduction to Air Ticketing
- Basics of Global Distribution Systems (GDS/CRS) – Amadeus, Galileo, Sabre
- Passport, Visa, Immigration & Travel Regulations
- Itinerary Planning, Fare Construction & Travel Packages
Additional Skill Development
- Personality Enhancement
- Interview Techniques & Mock Interview Sessions
- Presentation & Grooming Workshops
- Computer Fundamentals for Aviation & Hospitality
Career Opportunities After Training
- Airport Ground Staff
- Customer Service Agent (CSA)
- Airline Check-in & Boarding Staff
- Baggage Handling & Ramp Services Executive
- Reservation & Ticketing Executive
- Airport Lounge / Hospitality Associate
- Travel Consultant / Tourism Executive
- Guest Relations Officer (Aviation & Hotels)
Why Choose Secure Future Skill Academy?
- 100% Job Assistance & Placement Support
- Skill India & NSDC Approved Training Partner
- Experienced Aviation & Hospitality Faculty
- Practical Training with Real-Life Airport Simulations
- Strong Focus on Personality Development & Interview Preparation
- Smart Classrooms with Online & Offline Learning Support
Ready to Start Your Career?
Join hundreds of students already enrolled in this program.
Address
120/1, Highway NH-30 Near Faridpur,
Bareilly, Uttar Pradesh